Customer satisfaction is our primary objective. We consider it our responsibility to devise the best possible solution if the customer is having trouble. Please make sure to read the conditions below before claiming a refund.

  • Customers should claim a refund within 15 days after receiving the order.
  • For a refund claim, the customer should provide a legitimate reason, original tags, and packaging. Without a legitimate reason, we reserve the right to cancel the refund claim.
  • Leather Jacket NZ has a quality assurance department that looks into these matters—and as per there recommendation after evaluating the request. We can either deny or approve the customer’s claim. Or replace it with an exchange policy.
  • The customer should provide real packaging and evidence to claim a refund.
  • After receiving the product, if there is any dent or damage that the customer didn’t mention, we don’t accept these kinds of claims.
  • It requires almost seven days to look into the matter and find the best possible solution.
  • We won’t consider any refund claims without any solid evidence/proof.
  • We do NOT accept claims on any third-party payment company by the customer, like Stripe or PayPal. However, Although, we are always here to answer your queries. However, claims on third-party platforms will lead to refund claim cancellation.
  • We reserve FULL rights to refuse a False customer’s claim.
  • Some invalid claims include those regarding the quality/material of the product and specifications or features that aren’t mentioned in the product description. Also, false claims from the email will not be entertained, and no refund policy will apply in this case.

Important Note: LEATHER JACKET NZ reserves the COMPLETE right to replace any refund claim with an exchange policy.